Despite your best efforts to deliver an exceptional service, there is always a chance that a client might complain. However, receiving complaints doesn’t have to lose your salon business – it all comes down to how you respond. 1. Encourage feedback While it might sound counter-intuitive, receiving complaints can actually help you retain clients in the long …
Do you need insurance for beauty treatments on friends and family?
Even when you’re treating loved ones, accidents can happen. Here’s why having the right beauty insurance in place protects your business, your reputation and your relationships. It’s easy to assume insurance isn’t necessary when offering treatments to friends and family, but even unintentional mistakes can lead to costly claims. Having professional beauty insurance in place …
Industry urged to invite MPs into salons during British Beauty Week
Salon owners are opening their doors to local MPs today (October 24) to help elevate the voice of beauty within government as part of British Beauty Week. Salons across the UK invited their local MPs to visit in order to show them both the importance of beauty salons to the high street and also the …
Flexible skincare packages helping salons grow sustainably
Flexible partnerships are reshaping how salons work with skincare brands, allowing therapists to build profitable facial businesses at their own pace while focusing on long-term skin health In recent years, there’s been growing discussion within the professional beauty industry about the accessibility of skincare brands, particularly whether minimum orders and rigid start-up costs create barriers …
Dija Ayodele launches “Clarity Hour” coaching for skin therapists
Renowned skincare and aesthetics expert Dija Ayodele has launched Clarity Hour, a one-to-one coaching programme for skin therapists and spa professionals looking to grow their business and professional skills. Designed for both new and established therapists, Ayodele, who has 15+ years’ experience in the beauty, skincare, and education sector, said the programme has been created …
Social media pressures driving harsh skincare trends, new UK research reveals
Social media trends such as SkinTok are fuelling growing pressure on consumers to change their appearance, with skin now ranked as the most important aspect of personal appearance, according to new UK skincare research. The study, commissioned by skincare brand Genaura, found that 39% of people feel influenced by social media to alter how they …
why balance is vital for skin health
Published 24th Oct 2025 As clients embrace a gentler, barrier-focused approach to skincare, experts explain why maintaining a balanced skin microbiome is essential for healthy, resilient skin Consumers are becoming increasingly educated about and invested in their skin health, and there’s been a recent trend towards a “less is more” approach involving gentle, restorative and …
Everything you need to know about ceramides in skincare
Ceramides are naturally occurring lipids that form part of your skin’s protective barrier. They play a vital role in locking in moisture and shielding against external stressors – and when used in skincare products, ceramides can help restore hydration, strengthen the barrier, and soothe sensitivity What are ceramides? “Ceramides are lipids (fats) that naturally occur …