Despite your best efforts to deliver an exceptional service, there is always a chance that a client might complain. However, receiving complaints doesn’t have to lose your salon business – it all comes down to how you respond. 1. Encourage feedback While it might sound counter-intuitive, receiving complaints can actually help you retain clients in the long …
Even when you’re treating loved ones, accidents can happen. Here’s why having the right beauty insurance in place protects your business, your reputation and your relationships. It’s easy to assume insurance isn’t necessary when offering treatments to friends and family, but even unintentional mistakes can lead to costly claims. Having professional beauty insurance in place …
Salon owners are opening their doors to local MPs today (October 24) to help elevate the voice of beauty within government as part of British Beauty Week. Salons across the UK invited their local MPs to visit in order to show them both the importance of beauty salons to the high street and also the …